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Courtney Mason

Screening & Refund Policy

Screening & Refund Policy

Effective Date: September 8, 2026

To maintain safety, scheduling integrity, and exclusive discretion, all reservation requests are subject to the following screening and deposit terms:

1. Mandatory Screening & Verification

  • All preliminary reservation requests are carefully reviewed to ensure a seamless and safe experience. My schedule is flexible, and to secure the exact date you prefer, providing as much advance notice as possible is recommended.

  • Information Collection: Applicants must submit valid identification details and screening references as part of the verification process.

2. Reservation Deposit (25%)

  • Once your request is reviewed and a mutual date is confirmed, a 25% deposit of the remaining balance is required to officially lock in your reservation and secure your session window.

  • Accepted Payment Methods: Deposits and balances can be securely paid via Credit Card, Debit, or EMT (Interac e-Transfer, which is preferred).

  • Final Balance: The final remaining balance will be collected at the start of our time together.

3. Cancellation & Rescheduling Policy

  • Deposits & Cancellations: Please note that deposits are non-refundable in the event of cancellation by you.

  • Rescheduling: Rescheduling can happen with at least 24 hours’ notice, provided the new session takes place within one month of the original date (subject to calendar availability).

  • Provider Cancellation: In the rare event that an appointment is canceled by me due to emergency or unforeseen circumstances, any deposit paid for that session will be refunded in full or applied toward a rescheduled date at the client’s preference.

4. Payment Integrity

By submitting payment via Credit Card, Debit, or EMT, you acknowledge and agree to these terms. Unauthorized payment disputes initiated after completing screening or receiving services will be disputed with detailed transaction and communication logs.